Returns

Start your online return here

We hope you love everything you order from us, but if something isn't quite right you have 28 days from the day you receive your parcel to return the item to us. We just ask you to return the garments in the condition they were sent to you:

• Unworn
• Unwashed
• No odours or marks
• Original tags attached
• In its original packaging 

Full-priced items can be returned for an online credit (valid for 3 years), or a full refund excluding return shipping costs. 

Sale, discounted & promotional items: Are eligible for return in the form of an online store credit only, excluding products deemed as "Final Sale".

Final Sale: Are final sale and can not be returned for exchange or refund.

Helmets: Due to safety reasons, all helmets are strictly nonrefundable. We recommend visiting our local store to correctly measure your helmet size. 

If you're located in Sydney, you can return your online order at our flagship store in Camperdown, provided it meets our return criteria. Please note, online orders cannot be returned to our Byron Bay or Noosa stores.

Visit our returns centre here

Once we receive your return

• Please monitor your return delivery as we are not liable for any parcels that do not arrive. 
• Returns are processed within 5 business days of your return being received and are made in the form of original payment, exchange, or online credit depending on the case.
• If you are receiving an online credit, this credit will be made available to you in the form of a gift card. Please note that online store credit cannot be refunded at a later date nor can it be used in-store. 
• You will receive an email update from Deus Ex Machina as soon as your refund has been initiated.